Refund policy

Returns/Exchanges

Effective Date: 11/13/25  Last Updated:11/13/25

Apparel Returns:

Thank you for shopping at Incognito. We want you to love your purchase. If you're not completely satisfied, we're here to help.

Return Eligibility

  • Items must be returned within 15 days of the delivery date.
  • Products must be unused, unwashed, and in original packaging with all tags and labels attached.
  • Proof of purchase (order number or receipt) is required.

Non-Returnable Items

  • Underwear, swimwear, lingerie, and socks
  • Final sale or clearance items (marked "All Sales Final")

Refund Timeline

  • Standard Refunds: Processed within 5–7 business days after inspection.
  • Bank Processing: May take an additional 3–10 business days to appear on your statement.
  • Original shipping fees are non-refundable, except in cases of defective/damaged items.

Damaged, Defective, or Incorrect Items

  • Contact us within 48 hours of delivery with photos of the issue.
  • We’ll provide a free replacement or full refund, including return shipping costs.
  • For wrong items sent, we’ll cover all return and reshipping costs.

Exchanges

  • We do not offer direct exchanges. Please return the item and place a new order.

Contact Us

  • Questions? Email mary@incognitoinc.com  (Mon–Fri, 9 AM–6 PM EST).

Sunglasses Returns:

Thank you for shopping at Incognito. We want you to love your purchase. If you're not completely satisfied, we're here to help.

Return Eligibility

  • Items must be returned within 7 days of the delivery date.
  • Products must be unused, unwashed, and in original packaging with all tags and labels attached.
  • Proof of purchase (order number or receipt) is required.

Refund Timeline

  • Standard Refunds: Processed within 5–7 business days after inspection.
  • Bank Processing: May take an additional 3–10 business days to appear on your statement.
  • Original shipping fees are non-refundable, except in cases of defective/damaged items.

Damaged, Defective, or Incorrect Items

  • Contact us within 48 hours of delivery with photos of the issue.
  • We’ll provide a free replacement or full refund, including return shipping costs.
  • For wrong items sent, we’ll cover all return and reshipping costs.

Exchanges

  • We do offer direct exchanges. Please return the item and place a new order.

Contact Us

  • Questions? Email mary@incognitoinc.com  (Mon–Fri, 9 AM–6 PM EST).